Hello there still readin my blogs i see...well Gracias firstly!!! Anyway movin on, from the title itself its quite evident that i am referrin to the call center industry and its quite safe to call me an expert on the subject. I have worked in 3 International call centres, 2 U.S and 1 U.K. process of which two them are I.S.P's(Internet Service Providers) so when i go hunting for a job(Job for the recession afflicted individuals is an activity that grown ups do to earn money) the stupid H.R.automatically thinks i am an expert on I.S.P's too. Well the reason for this blog is to provide an insight to this quite amazin industry where i have seen 12 passouts as well as engineerin and dental ones workin for the same payscale!!!
After you are done with the numerous foolish rounds and handed the offer letter which quotes a meagre sum which u never dreamt of workin for, but u have to coz u dont have any other options do you??? The induction is all happy and gay where you will get free food for the only time not exactly gourmet i might add. After this day you will actually be charged for food which is comparatively worse(Strange are the ways of this world i always say!!!) You will be shown real cool videos of people workin in the company who are all jubilant about their work and are rather happy. Also the video will consist of some really pretty ladies who you will never ever see in the company. The poor freshers always fall for it!!! O i forgot there will be ppl comin in and tellin you how wonderful it is in the company and how he became some manager from agent level in a year. Growth and work environment are the tools of marketin quite properly utilised and no matter how many inductions u have been to, u always kinda believe it till u spend sometime in the company ie Next day u are picked up from your house and training begins...To be continued...
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